Can I edit a patient after adding them?+
Yes! Click the patient card in LIST or DETAIL view to edit info or codes before submission.
What if I accidentally submit billing?+
Once submitted, it cannot be edited. Contact support immediately via “Get Help” to correct it.
Can I add multiple item numbers at once?+
Absolutely! Toggle ON all needed codes in the search screen before clicking Save.
How do I delete a patient from my billing day?+
Look for the delete/remove option in DETAIL view before submission.
Why can't I find a specific item number?+
Try searching just the first few digits. If missing, it may be restricted. Contact support.
How long are my submissions stored?+
Stored in History tab. You can review past submissions anytime.
Can I use the app on multiple devices?+
Yes! Account syncs across devices. Start on tablet, finish on PC.
What if I accidentally add a patient or they don't show up?+
Toggle off “Bill Today” on their card to remove them from that day's billing without deleting the record.
Do I need to download updates?+
No. SmartSubmit is a web app and updates automatically. You're always on the latest version with no action required.
Can my practice manager use the app too?+
Yes. Practice managers can be set up with their own login to manage billing on your behalf.
What happens to rejected claims?+
Medbill's billing team reviews all rejections and works to resolve them. You can track the status on your Dashboard.
Is my data secure?+
Yes. SmartSubmit uses secure login and encrypted connections. Your patient and billing data is protected in accordance with Australian privacy requirements.